We recently released a new Microsoft Store app experience in Microsoft Intune, allowing admins to search, browse, and deploy apps from a single location. This feature allows access to most Store apps within Intune, simplifying deployment to device groups and allowing admins the ability to keep apps automatically up-to-date and remove unwanted, built-in apps from devices. However, there are known issues when creating and accessing apps through the Store app in Intune and we wanted to provide some general recommendations and troubleshooting guidance when using this feature.
Understanding app creation issues
The following sections explain scenarios where creating and searching for apps through the Microsoft Store app in Intune may not work as expected.
The desired app is available in the Microsoft Store but is not appearing in the search results
Specific Microsoft Store apps may not be displayed or available in Intune. Common reasons this may occur includes when the app is:
- Not available in your region.
- Only available for ages 12 and above.
- A paid app, which is not supported.
- An Android app. Accessing Android applications requires additional steps and apps. To learn more, see Windows Subsystem for Android.
- A Microsoft Store for Business app that is not available publicly in the consumer store.
- Not available for download and management through Intune.
- Applications marked as non-searchable in the store. Searching by application name in the store or Intune will not show, but searching by ID will.
- Multi-word search is quoted whole word search logic, use either a single word or exact match to the name in the Store (no skipping words or partial words).
Win32 app shows not supported
After selecting a Win32 app from the search results, you may see a banner that states “This app is not supported in preview,” and you’re unable to proceed. There are some Win32 apps that either we don’t have enough information on or that have unreliable detection, installation, or upgradability and are, therefore, filtered out as they may not successfully be managed.
A screenshot of the Add App screen showing that the desired app is not supported in the Microsoft Store app.
Common scenarios include installers that add multiple entries into add/remove programs during their installations or apps with ARM64 installers. Check the application’s page in the Microsoft Store and confirm what installers are used. ARM64, for example, is listed under the system requirements architecture details.
A created application is stuck in processing
If you create an application and then experience a banner that indicates that the app is still processing (and it remains in this state), you will be unable to assign the app. This is typically caused by an issue when Intune attempted to validate the app and can be resolved by re-creating the app. However, if you’re creating the apps by using the Microsoft Graph API and run into this, it’s likely due to a misconfiguration such as a mismatch in the resource type.
Search error messaging
When performing a search with the Microsoft Store app in Intune, or selecting the desired application from the search results, an error dialog may appear with “An error occurred when searching for apps” or “Error getting app manifest” message.
This means that the query was unable to retrieve information from the Store endpoint (https://storeedgefd.dsk.mp.microsoft.com). Confirm that you’re using the Store endpoint, that it’s not blocked by firewall rules (as access to this endpoint is required) and try again. If you need additional troubleshooting assistance for this scenario, please open a support case and provide a network trace of the failure.
Troubleshooting app downloading issues
If you’re experiencing issues when downloading the Microsoft Store apps, it’s helpful to understand the installer type of the application package as they work differently and may have their own limitations. There are two installer types:
- UWP (Universal Windows Platform) apps, which includes .appx/.appxbundle/.msix installers
- Win32 apps, which includes .exe/.msi installers
You can determine the type by viewing the app Properties > Installer type in the Endpoint Manager admin center. Note that Intune Win32 type apps in Intune (shown as Windows app (Win32)) are not the same as Win32 type Store apps (shown as Microsoft Store app (new)).
Store apps of UWP installer type
Store UWP installers are downloaded and installed using the Microsoft Store. The content should come from a Microsoft content delivery network (CDN). These are partial downloads (byte range requests) based on what is needed for a specific device.
If you want to use Delivery Optimization, it must already be configured on the device. Delivery Optimization is used to perform the download, with Delivery Optimization peering enabled for this type only.
Store apps of Win32 installer type
Store Win32 installers are downloaded by the Windows Package Manager (WPM) from third party download locations determined by the app publisher. See the WPM logs for detailed download progress and the URL used for download.
Common issues:
- Inaccessibility to the download location (Note, you can use WPM logs to see the exact URL location or by running “Winget show [packageid]” and looking at the Installer > Installer URL property).
- Hash-mismatch: The file at the endpoint doesn’t match as expected. Downloads are temporarily redirected to a Microsoft CDN with a cache of the installer file until the new installer version can be processed. Access to the Microsoft CDN is needed.
- Download location reliability: the endpoint may not handle large scale downloads well, especially in a short period of time, or may have other outage issues.
- Delivery Optimization peering isn’t currently available for Win32 Store apps.
Troubleshooting client logs
Reviewing logs is the best way to understand failures. The following table provides information about the log types, what they report, and where to find them. Note that %TEMP% will be evaluated in the context of the installation, so would be for system user or logged on user based on the install behavior (system or user) set for the app.
Improvements to app processing
Name | Description | Location |
IntuneManagementExtension.log |
| %ProgramData%\Microsoft\IntuneManangementExtension\Logs |
AgentExecutor.log |
| %ProgramData%\Microsoft\IntuneManangementExtension\Logs |
WPM-{timestamp}.txt |
| %TEMP%\winget\defaultState |
Varies by installer |
| If the installer definition supports a custom log location, it defaults to: %TEMP%\winget\defaultStateIn future will be %ProgramData%\Microsoft\IntuneManangementExtension\Logs Note, custom install location is not supported in manifest on many apps. |
Operational Event logs |
| Event Viewer - Application and service Logs\Microsoft\windows\appxdeploymentEvent viewer - Application and Service Logs\Microsoft\windows\appxdeployment-server Application and Service Logs\Microsoft\windows\Store\operational |
The following table is a general overview of the key lines in the Intune Management Extension logs that are helpful to understand where the app installation failure occurs.
Event | Log |
Start of check in | “[Win32App] Requesting required apps” or “[Win32App] Requesting available apps only” |
Shows the policies received from Intune Management Extension service | Get policies = [{policies}] |
Start processing subgraph with apps | [Win32App][V3Processor] Processing subgraph with app ids: {appId} |
Initial detection results (used to determine if action is needed) | [Win32App][WinGetApp][WinGetAppDetectionExecutor] Completed detection for app with id: {appId} |
Applicability results (used to determine if action is needed) | [Win32App][WinGetApp][WinGetAppApplicabilityExecutor] Completed applicability check for app with id: {appId}. |
Install, Upgrade or Uninstall start | [Win32App][WinGetApp][WinGetAppExecutionExecutor] Starting execution of app with id: {appId} |
| Post-install detection results | [Win32App][WinGetApp][WinGetAppDetectionExecutor] Completed detection for app with id: {appId} |
Note: Use the AgentExecutor logs for user context installs and WPM logs for a deeper look into all actions (except for applicability/detection steps).
The app is reported as “Not Applicable” in the IME logs
There are a few reasons that the application may not be applicable:
- The device is not a Windows device that supports the Intune Management Extension or it only has one core processor.
- The Intune Management Extension version doesn’t support the new installer type (less than 1.59).
- In the IME logs, the app appears as:
- “NotSupported”
- [Win32App][WinGetApp][AppPackageManager] This client machine only has 1, the application will not be installed.
- “AppPackageNotFound”
- The app is not available on the device.
- None of the installers associated with the app are applicable on the device.
- Applicability is evaluated by the WinGet library and reasons for the status may include architecture, language, and minimum operating system requirements.
Keep in mind
Some group policies may affect app deployment from the Microsoft Store. Refer to the table in the Store group policies section of Add Microsoft Store apps to Microsoft Intune.
Conclusion
If you have any questions or comments for the Intune team, reply to this post below or reach out to @IntuneSuppTeam on Twitter. For more troubleshooting content related to Win32 apps, check out Troubleshoot Win32 app issues and Troubleshooting Win32 app installations with Intune!
FAQs
How do I fix Microsoft Store problem? ›
- Make sure Windows is up to date. Select Start > Settings > Windows Update > Check for updates. ...
- Make sure that your app works with Windows 11. ...
- Update Microsoft Store. ...
- Troubleshoot games. ...
- Repair or reset your apps. ...
- Reinstall your apps.
Sign in to the Microsoft Intune admin center. Select Apps > All apps > Add. In the Select app type pane, under the available Store app types, select Microsoft store app. Click Select.
How do I troubleshoot Intune app deployment? ›- Sign in to the Microsoft Intune admin center.
- Select Troubleshoot + support.
- Click Select user to go to the Select users pane.
- Type the name or email address of the user you want to troubleshoot, and then click Select at the bottom of the pane.
In the Microsoft Intune admin center, select Apps > All apps > Add. In Select app type pane, select Microsoft Store app (new) under the Store app section. Choose Select at the bottom of the page to begin creating an app from the Microsoft Store.
How do I manually reset Microsoft Store? ›- Navigate to Settings > Apps > Apps & features.
- Locate the Microsoft Store entry and click on it.
- Click Advanced options.
- Close all Microsoft Store applications you have running.
- Open the search bar in your taskbar by clicking on the magnifying glass icon. ...
- Type in wsreset and click on the first search result to run the command.
- An empty Command Prompt window will open up.
If you're having trouble launching Microsoft Store, here are some things to try: Reset the Microsoft Store cache: Press the Windows Logo Key + R to open the Run dialog box, type wsreset.exe, and then select OK.
How do I enable Microsoft Store again? ›- Go to settings> Update and Security> troubleshoot > Additional troubleshooter> Then click Windows Store apps.
- Temporarily Disable the Anti-virus (If you have third party anti viru)
- Run Powershell.
- On Powershell(admin), copy and paste the command below:
If you don't find Microsoft Store in a search: Make sure you signed in to your Microsoft account on your device. The Store app may not be available if you're signed in to a local account. Check with your administrator if you're using a work device.
How do I check my Intune connection? ›Sign in to the Microsoft Intune admin center. Select Devices > All devices. In the list of devices you manage, select a device to open its Overview pane, and then select Sync. To confirm, select Yes.
How do I test Intune app deployment? ›
- Step 1: Define Content. Upload the intunewin package you choose. ...
- Step 2: Configure Test. Select powershell. ...
- Step 3: Edit Package. ...
- Set test matrix. ...
- Step 5: Review + Publish. ...
- Step 1: Define Content. ...
- Step 2: Configure Test. ...
- Step 3: Edit Package.
Go to Devices > Windows > Windows enrollment > Intune Connector for Active Directory, and then confirm that the connection status is Active.
What is the path to Microsoft Store apps? ›Viewing the location of programs and apps downloaded from the Microsoft Store. Programs and apps downloaded from the Microsoft Store are installed in the following path by default: C:/Program Files/WindowsApps (Hidden items). To check hidden items, open This PC, click View and select Hidden items.
How do I get the link to my Microsoft Store app? ›To get the URL for your app's Store listing, navigate to the app's Product Identity identity page in the Product management section of Partner Center. The URL is in the format https://apps.microsoft.com/store/detail/<your app's Store ID> .
Does Intune automatically install apps? ›Intune will automatically reinstall, update, or remove a required app within 24 hours, rather than waiting for the 7 day re-evaluation cycle.
Is it OK to reset Microsoft Store? ›Reset Microsoft Store to Troubleshoot Problems
You can fix common Microsoft Store errors and other issues by clearing the app cache. If that does not work, reset the app to restore the default setting. If the issue persists, explore other issues that can prevent Microsoft Store from opening.
If updates for Windows were recently installed, you'll need to restart your PC before you can install apps from Microsoft Store. Your PC isn't authorized to use Microsoft Store apps. You'll need to sign into the app with your Microsoft account.
How do I Reset Microsoft Store using PowerShell? ›Open PowerShell.
You need to know two commands: Get-AppXPackage -AllUsers|Format-Table will list all Windows Store apps. Get-AppxPackage package name | Reset-AppxPackage will reset the app.
- Press the Windows key + R shortcut to launch the Run dialog.
- Type wsreset.exe in the Run dialog and click OK or hit Enter.
- A brief blank command prompt will display during the reset process, which is normal. The Microsoft Store will then launch (or relaunch if it is open).
- In the search box on the taskbar, enter disk cleanup. Choose the Disk Cleanup app from the list of results.
- On the Disk Cleanup tab, select the Delivery Optimization Files check box.
- Select OK.
Why is my Microsoft Store not updating? ›
Make sure app updates are turned on: Open the Microsoft Store and click on the three dots in the top right corner. Select “Settings” and make sure the “Update Apps Automatically” option is turned on.
How do I uninstall and install Microsoft Store? ›- Press the Win key and type powershell.
- Right-click on Windows PowerShell and select Run as administrator. ...
- In the PowerShell window, type the following command to uninstall Microsoft Store: Get-AppxPackage -alluser *WindowsStore* | Remove-Appxpackage.
To disable the Microsoft Store, click the Security level drop-down menu and select Disallowed. Alternatively, click the drop-down button and select Unrestricted to enable the Microsoft Store.
Why is Microsoft Store not working on Windows 11? ›To fix Microsoft Store issues on Windows 11, open Settings > Apps > Installed apps, open app settings, and use the Repair or Reset options. You can also fix the Store app using the “WSReset.exe” command. Alternatively, you can open PowerShell (admin) to uninstall and reinstall the Microsoft Store app on Windows 11.
How do I reinstall Intune connector? ›Sign in to the Microsoft Intune admin center. Select Tenant administration > Connectors and tokens > Certificate connectors > Add. Select the certificate connector link to download the connector software. Save the file to a location that's accessible from the server where you're going to install the connector.
How do I know if my computer is managed by Intune? ›- Sign in to the Microsoft Intune admin center.
- Select Devices > All devices > select one of your listed devices to open its details: Overview shows the device name, and lists some key properties of the device, like whether it's a personal or corporate device, serial number, primary user, and more.
- Find the Company Portal app icon in your taskbar or Start menu.
- Right-click the app's icon so its menu (also referred to as a jump list) appears.
- Select Sync this device. The Company Portal app opens to the Settings page and initiates your sync.
To identify the category of a device encryption failure, sign in to the Microsoft Intune admin center and select Devices > Monitor > Encryption report. The report will show a list of enrolled devices and show if a device is encrypted or ready to be encrypted, and if it has a TPM chip.
Can Intune see what apps are installed? ›Intune can't inventory apps that are installed within the personal profile, even if the device is configured as corporate-owned.
How often do devices check into Intune? ›By default, Intune devices check in every 8 hours. If Last check in is more than 24 hours, there may be an issue with the device. A device that can't check in can't receive your policies from Intune.
How do I change the install path in Microsoft Store? ›
- Press Windows + I to open Settings.
- Select System. Click on Storage.
- Click on the link "Change where new content is saved."
- Under "New apps will save to:" change the drop down option to your desired location.
Installation Folder
Your Store downloads are in a hidden folder in Program Files > WindowsApps.
- Open your File Manager.
- Click "Menu," and then "Settings."
- Scroll to the "Advanced" section, and enable "Show hidden files."
- Then, all of the hidden files will be viewable and accessible.
- Go to the Gallery app on your Android device.
- Click on the "Gallery Menu."
- Choose "Settings."
If you see an option to sign in, it means that you are not using a Microsoft account. Browse the Microsoft Store or search for the app that you want to download and install on your Windows PC. If that app is free, on its page, you should see a button named Get.
How do I remove Microsoft Store apps from Intune? ›- Deploy New Microsoft Store Apps Type From Intune With Winget.
- Install Uninstall Apps From Windows Package Manager Using WinGet Tool And SCCM.
Each user or userless device requires an Intune license to access the service. For guidance, go to Assign licenses. You can give administrators access to Microsoft Endpoint Manager without them requiring an Intune license.
What are the top 3 best practices when implementing Intune? ›- Make sure the baselines are applied to any endpoints and avoid exclusions.
- Regularly update the baseline version to align with the product.
- Monitor the security configuration profiles and/or apply Intune governance.
- Implement a process for exclusions and changes that involve a security role.
The app isn't compatible with your device.
Microsoft Store automatically hides or blocks the purchase button on apps that are incompatible with your device. You might see an app from Microsoft Store available on your PC, but not on another PC, or your Xbox.
Clear Microsoft Store Cache
Clear the Microsoft Store cache and check if that restore app downloads and installation. Close the Microsoft Store windows and type wsreset in the search box. Click Run as administrator in the search results and wait till the Microsoft Store Reset window disappears from your PC's screen.
If you're having trouble buying something from Microsoft Store, here are some steps to try: Check your credit card is up to date on the Payment options page. Check you don't have any subscription payments overdue on the Services page. Check your account is not temporarily suspended.
How do I reinstall Microsoft app Store? ›
- Go to settings> Update and Security> troubleshoot > Additional troubleshooter> Then click Windows Store apps.
- Temporarily Disable the Anti-virus (If you have third party anti viru)
- Run Powershell.
- On Powershell(admin), copy and paste the command below:
To fix Microsoft Store issues on Windows 11, open Settings > Apps > Installed apps, open app settings, and use the Repair or Reset options. You can also fix the Store app using the “WSReset.exe” command. Alternatively, you can open PowerShell (admin) to uninstall and reinstall the Microsoft Store app on Windows 11.
How do I enable downloads from the Microsoft Store? ›On your taskbar, select the Microsoft Store icon, then select More info up by your account picture. Select My Library. Any app or game with a Download icon next to it hasn't been downloaded yet. Select the Download icon to download and install the app or game.
How do I install apps without Microsoft Store? ›You can choose where you can get apps from and if you want to see app recommendations when you try to install an app from outside of the Microsoft Store. Select Start > Settings > Apps > Apps & features .
How do I fix error code 0x80070005 Microsoft Store? ›- Open "Settings" on your computer and Choose "Update & Security".
- Choose Windows Updates on the left side. ...
- Download and install the new update.
Launch Registry Editor with administrative rights and head to HKEY_LOCAL_MACHINE > SOFTWARE > Policies > Microsoft > WindowsStore. Then, in the right pane, delete the RemoveWindowsStore value. Restart your computer and check if the Microsoft Store is now unblocked.
Can I uninstall and reinstall Microsoft Store? ›That said, unlike other programs, you can't uninstall Microsoft Store from the Settings app or Control Panel. Instead, you'll need to use PowerShell to remove the app on Windows. You, however, have multiple options to reinstall Microsoft Store.
How do I relink my Microsoft Store? ›- Click on the Start button, and select Settings.
- Click Accounts.
- On the right-pane of Your email and accounts, click on Verify. ...
- Enter your Microsoft Account password when prompted, and then follow the on-screen instructions.